1. Home
  2. Responsible Gaming
Our Commitment

App9 Responsible Gambling — Stay in the fun, stay safe

Betting is entertainment, not a burden. At app9, we believe every player should know their limits — and staying within them is what responsible gambling is all about.

Self-Exclusion Feature Activate at Any Time
Set Spending Limits Stay in Control
24/7 Support We're Here Whenever You Need Us

18+ Adults Only

You must be at least 18 years old to open an account on app9. Age verification is mandatory.

18+ Confirmation
Spending Limit
Self-Exclusion Option
Break Options
Professional Support

Tools to Control Your Play

App9 gives you full control over your betting experience. Use these features to build responsible betting habits.

Daily/weekly deposit limits

Set daily, weekly, or monthly deposit limits to keep your budget in check. Once your limit is reached, no further deposits can be made and the system will notify you automatically.

Session Time Limit

Set a daily limit for how long you want to play. Once your time is up, app9 will automatically log you out and suggest you take a break.

Cooling-Off Period

Take a temporary break ranging from 1 day to 6 weeks. During this time, your account will be fully suspended and no betting will be possible.

Self-Exclusion

If you feel your betting is getting out of control, you can request an account closure for anywhere between 6 months and permanently. This takes effect immediately.

Betting History & Analytics

View your full betting history, win/loss breakdown, and monthly spending analysis at any time. Knowing your numbers makes it easier to make informed decisions.

Turn Off Promotional Notifications

To avoid being tempted by bonuses and promotions, turn off all marketing messages and notifications. You can change this anytime from Settings.

Table of Contents

1. What Is Responsible Gambling?

Responsible gambling isn't just about avoiding betting — it's about enjoying betting as a controlled form of entertainment. At app9, we believe that when every person understands their own limits and plays within them, betting can be a truly enjoyable experience.

The core principles of responsible gaming are: staying within your financial means, not chasing losses, not treating betting as a source of income, and seeking help when needed. Following these principles ensures betting never becomes a problem.

Building a culture of responsible gambling at app9 is part of our core commitment. That's why we don't just provide entertainment — we also work to ensure every player stays protected.

Keep in mind: Betting should be a fun activity — not a source of financial stress or anxiety. If betting starts to feel like a burden rather than entertainment, that's a warning sign.

2. Why does responsible gambling matter?

Betting is a high-risk activity. Winning and losing are equally possible. When someone keeps placing larger bets in a desperate attempt to recover losses, a harmful cycle forms that can cause both financial and psychological damage.

Many families in Bangladesh have faced situations where one member's uncontrolled betting has affected the entire household. app9 does not want anything like that happening through our platform. That's why we want to put all the necessary tools and information in your hands.

  • Uncontrolled betting can damage your relationships with family
  • Financial losses create long-term stress and anxiety
  • Betting addiction is treatable — recovery is possible with timely help
  • Responsible betting can be a healthy form of entertainment

3. Signs of Problematic Betting

It can be hard to recognize on your own when betting is shifting from entertainment to a problem. Below are some common signs of problematic betting. If you identify with two or more of these, consider reaching out for help.

01
Desperately chasing lost money

Placing larger bets after a loss in an attempt to win back what you lost is known as "chasing losses" — and it's the most common sign of problematic betting.

02
Spending beyond your budget

Consistently spending beyond your set daily or weekly limit and being unable to stop is a clear warning sign.

03
Lying About Betting

Hiding your betting activity or lying about it to family and friends is a sign that the problem has become serious.

04
Neglecting Other Responsibilities

Skipping work, studies, or family responsibilities to spend time betting is a sign that life's balance is being disrupted.

05
Betting with borrowed money

Taking out loans, draining savings, or borrowing money from others to fund betting is a serious warning sign.

06
Feeling Restless When Not Betting

Feeling anxious, irritable, or restless when you're not betting is a clear sign of addiction.

4. Self-assessment

The questions below will help you honestly assess your own situation. Check the ones that apply to you.

Self-Assessment Checklist

Answer honestly — this information is entirely private.

5. Steps to Set Limits on app9

Follow the steps below to activate responsible gaming tools on your account. It only takes a few minutes and the changes take effect immediately.

1
Log In to Your Account

Log in to your account on app9 and select "Settings" from the profile menu.

2
Go to the "Responsible Gambling" section

Find the "Responsible Gaming" tab in Settings and click on it.

3
Set Your Own Limits

Set deposit limits, session time limits, or break durations. Enter values that work best for you in each case.

4
Confirm & Save

Review your details and click the "Confirm" button. The changes will take effect on your account immediately.

5
Contact Support If You Need Help

If you want to take a serious step like self-exclusion, contact our 24/7 support team directly. They will assist you quickly and confidentially.

6. The role of family and loved ones

Family members are often the first to notice when someone has developed a betting problem. Their role in this situation is crucial. Responding with empathy and support — rather than criticism or anger — is far more effective.

If you think a loved one may be struggling with a betting addiction, here are some steps you can take:

  • Bring it up calmly and with empathy
  • Try to understand the problem without placing blame
  • Encourage Them to Seek Professional Help
  • Contact the app9 support team if you need assistance
  • Take care of your own mental health too — this situation is hard on the family as well

Important: Families should stay vigilant to ensure no minors can access betting platforms. Age verification is mandatory on app9, but adults at home should also take this responsibility seriously.

7. Where to Get Help?

Asking for help is not a sign of weakness — it takes courage. If you feel like you're losing control over your betting, don't wait. Reach out through any of the options below.

📧
App9 Support

Email our responsible gambling team directly. Full confidentiality is maintained.

support@app9.ws
💬
Live Chat Support

Our support agents are available via live chat 24 hours a day, 7 days a week, ready to listen.

Available 24/7
🔒
Instant Self-Exclusion

Request the immediate closure of your account with a single email — no questions asked.

Instant Effect

8. Frequently Asked Questions (FAQ)

Yes. When you apply for self-exclusion, you will have the opportunity to withdraw any remaining balance in your account. Our support team will guide you through the process. Bonus balances may be forfeited, but any real money deposits will be returned.

Decreasing a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment. This cooling-off period is there to protect you.

When registering with app9, your national ID or passport details are verified. Accounts cannot be created if you are under 18. We may request additional documents in cases where we have concerns.

No. Once your self-exclusion period ends, your account is not reactivated automatically. You will need to consciously contact our support team to request reactivation and complete a cooling-off period.

Contact our support team immediately. We will temporarily lock your account and carry out a security check. Change your password and enable two-factor authentication.

It's not mandatory, but we encourage all players to set at least one limit. It's there for your own protection — and using these tools makes the betting experience more enjoyable and stress-free.

Five core principles of responsible gambling

Follow these five principles and betting will always stay an enjoyable pastime.

Only Bet What You Can Afford

Never bet money you can't afford to lose. Keep betting within your entertainment budget, not your essential living expenses.

Play for Fun, Not for Income

Treating betting as a source of income only adds pressure. It's entertainment — a win is a bonus, not the goal.

Set a Time Limit

Decide in advance how long you want to play each day. Set a session time limit and take a break when it's up.

Don't Chase Your Losses

Keep a clear head after a loss. Chasing losses with bigger bets only leads to bigger losses.

Don't Hesitate to Seek Help

If you feel like you're losing control, seek help right away. It takes courage — not weakness.

Maintain a Balanced Life

Keep betting in its proper place alongside family, friends, work, and your health. Life is much bigger than betting.

Start Responsibly

A safe and enjoyable experience awaits you on app9

Use our responsible gambling tools to build a betting experience that's genuinely enjoyable. Sign up today and set your own limits.

Register now Log In to Your Account

18+ | Gamble Responsibly | Before Registering Terms & Conditions Read

বাংলা