Your privacy is our responsibility: By creating an account on app9 or using the platform, you are deemed to have read and agreed to this Privacy Policy. Feel free to contact us with any questions.

1. Introduction

App9 (app9.ws) is a trusted online Sports Betting platform in Bangladesh. We place the highest priority on the security of our users' personal data. This Privacy Policy explains how app9 collects, uses, stores, and protects your information.

We believe data protection is not just a legal obligation — it is an ethical responsibility to our users. app9's Privacy Policy is built to international standards and kept regularly updated.

This Privacy Policy applies to the app9 website, mobile application, and all associated digital services.

2. What Information We Collect

App9 only collects the information necessary to provide its services. Details are outlined below:

Identity Information:

  • Full name and date of birth
  • National ID or passport number (for age verification)
  • Photo (for KYC verification)

Contact Information:

  • Mobile Number
  • Email Address
  • Residential address (if required)

Financial Information:

  • Mobile banking account number (bKash, Nagad, Rocket)
  • Transaction History
  • Deposit & Withdrawal Records

Technical Information:

  • IP address and device type
  • Browser & Operating System Information
  • Logs of platform usage time and activity
  • Cookies and session data

Please Note: We never store your full payment card number or bank account password. Payment information is processed directly through a secure gateway.

3. How We Collect Information

App9 collects information through a variety of methods. Each method is outlined transparently below:

Collection Methods Example Purpose
Direct Input Registration form, KYC form Account Creation & Verification
Automatic Collection Cookies, Log Files Security & Experience Improvement
Transaction Records Deposits, withdrawals Financial record retention
Customer Support Support chat, email Issue resolution and record-keeping
Third-Party Verification Age and identity verification services Ensuring Legal Compliance

4. How We Use Your Data

App9 uses your data only for specific, defined purposes. We never use your information for unnecessary or unrelated reasons.

  • Account Management: For registration, login, and identity verification
  • Service Delivery: For betting services, payment processing, and prize distribution
  • Security Assurance: For fraud prevention and account security
  • Customer Support: To troubleshoot issues and provide support
  • Legal Compliance: To meet regulatory requirements
  • Service Improvement: Analytics to improve your platform experience
  • Contact: For sending important updates and notifications

5. Data Sharing Policy

App9 is committed to protecting your personal privacy. We do not share your information with anyone except in the following limited circumstances:

Data may be shared with the following parties:

  • Payment Processor: Only the information necessary to process transactions
  • Identity Verification Agencies: For the KYC process, subject to strict confidentiality agreements
  • Law Enforcement Agencies: When required by court order or legal obligation
  • Technology Service Provider: Server and cloud services, for operational purposes only

What We Do Not Do: app9 never sells, rents, or transfers your data to advertising agencies, data brokers, or any other commercial third parties.

6. Cookie Policy

App9 uses cookies on its website to enhance your experience. Cookies are small data files stored in your browser.

Types of cookies we use:

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled
  • Functional Cookies: To remember your preferences and settings
  • Analytics Cookies: To understand platform usage patterns, fully anonymized

You can disable non-essential cookies through your browser settings. Note that doing so may affect certain features of the site.

7. Data Retention Period

App9 does not store your data indefinitely. Retention periods depend on the type of data and the purpose for which it was collected:

  • Account Information: For the duration of the active account and up to 5 years after closure
  • Transaction Records: Minimum 5 years as required by law
  • Support Conversations: Up to 2 years after an issue is resolved
  • Log Files: Typically 90 days; may be extended for security investigations
  • Marketing Preferences: Until you unsubscribe

8. Your Rights

Under app9's Privacy Policy, you have the following rights. To exercise any of these rights, please contact our support team:

01
Right to Access

You have the right to know what personal information we hold about you.

02
Right to Rectification

You may request corrections to any inaccurate or incomplete information.

03
Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

04
Right to Portability

You may request a copy of your data in a machine-readable format.

05
Right to Object

You have the right to object to the use of your data for specific purposes.

06
Right to Opt Out of Marketing

You can request to stop receiving promotional communications at any time.

9. Children's Privacy

App9's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor registers on our platform and we become aware of it, that account and all associated data will be deleted immediately. If a parent or guardian suspects their child is using our platform, please contact us right away.

10. Security Measures

App9 maintains multiple layers of security to protect your data:

  • SSL/TLS Encryption: All website and app communications are encrypted
  • Two-Factor Authentication (2FA): Additional account security layer
  • Firewall Protection: Advanced firewall to prevent unauthorized access
  • Regular Security Testing: Penetration testing by independent specialists
  • Staff Training: Regular staff training on data protection
  • Incident Response Plan: Rapid Response Plan for Data Breaches

In the event of a data breach: If there is any risk that your data may have been compromised, we will notify you and take the necessary steps as quickly as possible, in accordance with legal requirements.

11. Changes to Privacy Policy

App9 may update this Privacy Policy from time to time. When changes are made, we take the following steps:

  • For significant changes, advance notice will be sent via email or SMS
  • The updated policy will be published on this page with the date clearly indicated
  • Continued use of the platform after any changes constitutes acceptance of the updated policy

We recommend visiting this page regularly to stay up to date with the latest Privacy Policy.

12. Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights, please get in touch with us:

We typically respond to all privacy-related requests within 24–48 business hours. For more information, please visit our Terms & Conditions and Responsible Gaming Also see this page.